i am unhappy

So today i got called by one of the virgin consultants saying my daughter's account is not paid, on he 1 first of march 2024 they debited my account but did not debit the full amount on 7 the march they called me saying my daughter s members ship was outstanding R170.60 I asked for the link to make payment and I then made payment and every week since then I got called by a different consultant saying I have not made payment and when they realised the money was sitting under my profile, they then say they are moving the funds to the right membership or the consultant will say they cant move it because the team leader or supervisor has left to home already they can not do it fast forward to date another I have been called 9 times and the issues is resolved I keep explaining the same story and nothing is done about it what is to be done I am unhappy and I experience this thing every month since December 2023 I am not happy