dE
didi E
1 reviews | Active since Jan 2016
15 Jan 2016, 15:31
Hostile Service
Fatima and Norman from Customer Care - how ironic! - refused to allow my student daughter to change clubs, which she has been doing for 3 years, quoting the ' credit act '. When we first signed up they assured us that it took a simple call to change clubs, it would be no problem. Well, Virgin Active just went out of their way to make it a PROBLEM!
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Replies (1)
Virgin Active South Africa's replyOfficial
15 Jan 2016, 16:43Hello endekovski,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As discussed, we have made the relevant changes to your daughters membership and I trust all will be in order going forward.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As discussed, we have made the relevant changes to your daughters membership and I trust all will be in order going forward.
Kind regards
Robyn
Virgin Active South Africa's reply15 Jan 2016, 16:43
Official
Hello endekovski,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As discussed, we have made the relevant changes to your daughters membership and I trust all will be in order going forward.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As discussed, we have made the relevant changes to your daughters membership and I trust all will be in order going forward.
Kind regards
Robyn