HORRIFIED BY THE SERVICE RECEIVE AT VA HEAD OFFICE

i was with the gym in Jabulani Mall, they i had to relocate on the 1st of December. when i got to cosmo, i went to Northgate branch so my membership cam be transferred to there. i was told of the fees, but they were too high , they suggested i join Vitality, which i did via My discovery medical Aid. i signed and joined also signed for my son. i got the gym cards. but the 2 days or so i went to the gym, i was surprised i had to explain my membership every time. in january2022 i took the initiative and called the head office, the lady i spoke to promised they were going to sort it out and call the Northgate branch to redo my contract as it was done incorrectly. this i am still explaining to VA head office, i have been past around and transferred without knowledge, a simple task to transfer me from one gym to another and converting to Vitality, became a scientific experience no one new how to solve. i was told of a matter that was rectified when the gym debited me when my account was suppose to be in a frozen status as the gym was not operation due to looting. consultants promise to call me back after this was sorted no one ever calls back.

today i was told the other gym membership was cancelled and the club was suppose to fix my membership. i cannot pay an amount i do not owe because of a mistake done by Virgin Active to be refunded back, where are they getting this principle, paying to be refunded. My vitality status will be cancelled as am not reporting to the gym. WHY I AM PENALISED FOR THE MISTAKES DONE BY THE GYM. the call centre is telling me there is nothing they can do they are just a cal centre, why are they there if they cant even help activate accounts and be support to the club. that is what Kyle said to me today, i have been calling going to the gym to get this sorted, but the service i Zero.

is there anyone at VA that can assist resolve this. I DO NOT OWE ANYTHING. activate my contract or cancel everything. i am disappointed in the service received. i trained in the location and had no problems, why am i treated like this in this gym, if i were white i believe this would have been sorted long ago. i am very sad..... really sad to had moved away from the gym in the location as this is not how we are treated there. if i am not welcomed here let me know by cancelling everything so i can look for another gym