Horrific service!

<p>I have three dependents who I pay to have Club V memberships. In October my twins turned 8 years old and low and behold, their contracts were cancelled. Not a word was mentioned to me about it - no email, no phone call, no SMS. I called to upgrade them to premier Club V Max and was informed that I need to fill out forms to get them signed up AND I have to pay R120 per card, even though I already/still have their membership cards. ARE YOU KIDDING ME?!?!?!?!?! Why was I not given the option to upgrade them before their contracts were cancelled? Why did nobody from Virgin Active contact me regarding this? I am a Vitality member and shall be informing Discovery Vitality about this incident as I think it is only fair that they know who they are partnering with!</p>