Horrific Service.

Absolutely shocking service. I have had one or two issues with direct debits, after multiple attempts to try sort out my issues (which, by the way is one of the longest and most difficult tasks.) I am told that I am unable to do it IN MY HOME CLUB. I personally find it ridiculous that one is not able to sort out a Virgin Active issue in a Virgin Active club. A month or two has gone by since my issues arose, and more issues have arisen since. A large sum of money was wrongfully debited from my account. Not a single person I have spoken to is either able to assist, respond to emails, or even hold up a conversation on the phone without hanging up before my issue is resolved. today I called head office again, I was not rude, I was not shouting. I am met with an individual who refers me to someone else, the next individual refers me to yet another person and then the third person HANGS UP THE PHONE!

Unacceptable. This has to be the worst experience I have ever had anywhere. No communication with their customers whatsoever.