Horrific customer service

<p>I have been a member at Virgin Active since 2013 and have been able to access all branches at any times. I specifically remember asking for such a membership when joining as I have practicals from 8:00 to 17:00 during the week. In April this year I entered the Victory Park Virgin Active before 8:00, as I usually could, only to be told that I do not have access to the gym as I have a student membership. When enquiring about this change I was told that there was an error on my account for three years and that Virgin Active only realized it this year. I told the lady at the front desk that we did not sign the membership contract under the impression of it being a student membership. Not once, at the time of signing the contract, was I informed that I could only enter the gym at certain times with my membership, in fact I was told that I could access all of the gyms at all times, as I requested. We have been in contact with the main office in regards to this matter asking to see my contract. We were told that someone will contact us to resolve this matter, but for the last two months no phone call has been received. I am extremely upset that Virgin Active can make such a big shift in my contract without notifying me and that I therefore had to be denied access upon entering the gym in April. Furthermore, I am extremely upset that I am now penalized by an error on Virgin Actives' side. I signed a contract under the impression that I could enter at all times. I am disgusted by the way Virgin Active has dealt with this situation as I have not even been contacted with an explanation or an apology. It seems that I have been ****med by your services and now, after 3 years of being a member I cannot access the gym as I have other obligations between 8:00 and 17:00. Absolutely shocking customer service! </p>