HORRIFIC

Customer service and cancellations is horrifyingly atrocious and pathetic!!!! I have been trying to cancel this STUPID gym contract for over 6 months!!!!!!!!!! When I was willing to pay upfront the 6 months outstanding and the stupid cancellation fees, I was asked to stay on at a lower price until Dec and then make my decision, because I am a nice person I agreed even though I did not use your gym that entire time! I cancelled the debit order for R540 for the entire ACCOUNT, which goes off of MY account every damn month, on 29 NOVEMBER at 13:12:55 and received confirmation that the LAST debit order for the R540 would be 1 DEC!!!! Then it went off again on the 1st of JANUARY!!!!! I phoned again like a DUMBASS clearly and asked them to check again (Both these call were almost 40mins LONG, as if I have time or money for this ****!!!) and the ONCE AGAIN they confirmed on 4 JANUARY 2023 11h16 that the account has been cancelled and the DEBIT ORDER has been cancelled!! IT IS ONE DEBIT ORDER!!!! But yet again it goes off end of Jan! I call in again because wasting my time is just exactly what I would like to do! I could not get through 02 February 2023 for 23 MINUTES. I called again 03 FEBRUARY 2023 at 08h13 to be told I only cancelled mine and I must get my fiancé to phone in and cancel his! Like he has time to call for 20-30minutes a day to sort this **** out and why on earth would I cancel the ENTIRE account and The debit order for R540 when I am only cancelling for myself! ONE debit order goes off, but no I get told its two separate debit orders and he must phone in and I cannot cancel it!! SO EASY TO TAK EYOUR STUPID MONEY but you cannot just cancel a contract like promised!! DISGUSTING, I WILL NEVER SUPPORT THIS COMPNAY AGAIN!!