Horrid Experience

Terrible service virgin active overport City durban. I left numerous messages for the club manager to contact in 2 weeks to date no response. I have emailed to cancel my sons membership to date no response. The debit orders are still going off. When they sign you on they promise the world but the staff cannot even disclose managements contact details or the details to the ceo office should I have the need to practice my right to escalate a complaint. We are a democratic country and we have the right to complain should we need to yet the staff of virgin active are continuously making excuses as to why we cannot contact management. I will never recommend virgin active to any friend or family.