HORRIBLE SERVICE FROM CENTURY CITY VIRGIN ACTIVE!

Century City Virgin Active:

I am disgusted with not only your club but by the standard of service from your sales consultant. Having worked at Virgin Active Hazeldene for 3 years, I am aware of the service levels that should be exhibited by those employed and this club does not meet those levels.

I signed up on the 25th of August for the Young Adult Membership, I exercised for one day and cancelled two days later. The sales consultant that I was dealing did not speak clearly the entire time he was dealing with me either due to lack of care or laziness, when I had doubts they were not met with positive alternatives and encouragement but excuses and justifications.

The first time I walked into the women's changing room, one toilet had ****** tissues inside, another had ****... The shower area was soaking wet and there was no staff in sight. As I proceeded to the weights area, I found your equipment was in much need of servicing. Some not even properly bolted and shaky.

I don't know if you've noticed, but there are a lot of private smaller gyms opening, which give Virgin Active a run for its money. I am currently at Ignite Gym in Cape Town CBD, and even though it would be more convenient to go to your gym I will never step foot inside there again.

After all this... I got a call on the 11th of September from the sales consultant to ask me many days later why I cancelled. I informed him of my complaints and he asked whether he should process my refund. Why that was even a question I am not sure .....

It is now the 13 of September, I called the Admin Officer to check on the process of my refund only to find out she has not received the notification. To say that I am ****ED OFF, is an understatement.

Kind regards Nikaya