horrible service at Virgin active SA. Consumers are being exploited.

How is it that when you call to cancel membership, they tell you 20 business days, but when they want to charge you prorata they count the weekends, i had an irritating call from one of their sales people, i ended up asking her to cancel my contract. i wanted to move my membership from a different gym to the one close to me since i moved. I told the lady i will go and view the gym first since they are 2 in my area, i would like to make a choice after, this lady billed me for club change before i could even go to the gym, then they call me to say I'm owing R295, i said i have not been to the gym to change, mind you i paid a high premium of my previous Club and the ones close by are lower and its okay. i requested to change on the 1st in the afternoon. now i'm getting this call and i have not even had the chance to go view the 2 Clubs, the lady was so rude, stressing that its our clubs our rules. Virgin active, keep your gym and your rude employees.