Horrible service at Virgin Active SA

Hi!

I have been having no-stop drama with Virgin Active since I joined earlier this year.

When I joined, I was promised 3 free months. This never happened - I got charge from the first month and the debit has been going off since.

We started gym again this week, and apparently, my son’s (Alex) and my own membership hasn’t been paid. My husband’s has been paid. And my youngest son is not even registered.

We have asked the person at the front desk to please get somebody to phone me back so we can sort this out - 4 times in 4 days. Nobody ever got back to me.

I phoned your hotline. Was on hold for 20 minutes. Then I was transferred twice to end up in the accounts department. The lady asked me for my phone number and after I gave it to her, we got disconnected.

I am disgusted with the overall service and I don’t know what to do. I feel like joining another gym and cancelling my membership all together.

Please can you sort this out for me.

Many thanks Antonella Desi Cell ***