HORRIBLE SERVICE AND UNPROFESSIONAL MANAGEMENT

Good evening.

I kindly want Virgin Active to know that I am taking things to Hello Peter Online.

The story of Virgin Active. (Virgin Active can go through all the recorded phone calls as from the 28 September 2019, and also go investigate and see all the emails that I Nadia Alberts have sent from *** with proof of all my payments) I have been into Virgin Active Red, Riverside, Nelspruit Branch end of August 2019 to cancel my own account due to me having 2 Virgin Accounts, one was for me, and one was for my husband Vaune. He was with me in the branch in August 2019 when we went in to cancel my contract. I talked to a Virgin Active staff member to cancel My account ONLY. So he phoned accounts department on their phone of VIRGIN ACTIVE. He told them that I want to cancel my Account (for Nadia Alberts) I have spoken to a person on the phone of VIRGIN ACTIVE IN VIRGIN ACTIVE RED IN RIVERSIDE NELSPRUIT. THEN THEY CONFIRMED THAT MY CONTACT HAS BEEN CANCELED.

Story 1: Virgin Active kept on phoning me ever since as from the 28 September 2019, to inform me that my account is in arrears for October. So I have sent numerous emails with my "OCTOBER 2019 Capitec Bank Statements" attached. I have even sent it personally to a Quinita and also to a Mr Meyer. And no feed back, just more and more phone calls everyday with the same message that my account is in arrears. The BEST of all is that every time it is a new consultant phoning me.

Story 2: A lady of Virgin Active has phoned me and told me that it is CONFIRMED that I have paid for October 2019. And in the same breath she said I am in arrears for SEPTEMBER 2019. So then this whole story as in STORY 1, as seen above happened again. Me, Nadia Alberts sent through numerous emails AGAIN with SEPTEMBER 2019 Capitec Bank statements.

Story 3: Today 10 December 15:29, Renee from Virgin Active responded that my September payment is CONFIRMED and that I, Nadia Alberts is in arrears in total of R 900, for OCTOBER, NOVEMBER and also DECEMBER.

So I am done. I am posting this on Hello Peter. Because every time it is a different story and also a different person phoning me. Nobody at Virgin Active can help/assist nor sort out this problem. I AM DONE with Virgin Active. This has been going on since September 2019.