Horrible service and no follow up

<p>Myself and my husband joined Virgin Active in October of this year. We were then assisted by a consultant whom whe then asked what the joing fees and additional fees are we also asked specifically what the fees and processed will be when moving from over form a normal membership to a Dscovery Vitality membership as we are planning to joing Discovery and Vitality. He then explicitly indicated that there are no fees and that we will just move over to that memebership and paid a discounted fee. When my husband asked at a later stage again about the process, the consultant then indicated that there is a joining fee of about R 1600 PER PERSON and he only indicated this AFTER we joined and signed all the documents. My husband then emailed him and this is the response we got "it seems I did not inform you about the activation fee for vitality I just explained the discounts...I apologise for that and your statement I will sent to you as soon as our printer is still being fixed.". I have contacted head office and they said that there is nothing that they can do and that I must contact the club. I then tried getting in contact with his manager however the person apparently was always unavailable and never got back to me even after requesting it. I have never been this disgusted and dissapointed in such bad service. I am still paying a high gym fee as I dont even know if its worth moving over. </p>