Horrible service and biggest embarrassment ever.

Horrible service. I was called by the retention consultant: Toufeeq Johnson requesting to reinstate my membership and I agreed. Not knowing that they wanted to embarrass me because when I visited the gym I was told my membership is not active and I can't access the gym,I showed them the confirmation email and they said they only work with what is on the system and they won't let me in.

Even small gyms they wont give such horrible service and embarrassment.