Horrible Service

What poor service from Virgin Active. I have issues at the club that I train at. I have raised a number of issues and all fall on deaf ears. Yesterday I called the 'contact' center and what shocking service from them. I am aware that Richard Branson is of the opinion that the customer is not always right, but being treated with no interest from these people is totally shocking. I asked for the regional head to contact me, I got a call from the club manager who kept calling me by an incorrect name. The lady I spoke to said it will take 24 to 48 working hours (6 days) for a regional head to contact me. I know with the level of service that I experienced this person cannot be that busy. The last straw was the fact that after asking, the club manager called who is part of the problem