Horrible service

This is the worst place to deal with. I am a customer service campaign Manger but calling up virgin active and not getting anywhere is number 1. I am now sitting in a huge debt with them for something I have not used since I got it signed up due to covid 19. My account was supose to be frozen which was not. I called up multiple time and was told systems are down for like the last 1 month solid. And am now told this would be going on for months to come which I need to wait. I am not u bale to resume back to the gym due to this **** service.