horrible horrible horrible cancellation experience

You call to cancel, you email to cancel, you can make a smoke signals and they will flat ignore you. If anything is damaging their reputation, avoiding cancellations is definitely one of them. how difficult can it be to cancel a contract? They freeze the contract and lie to people and tell them its cancelled. I gave 30 days notice for my contract to be cancelled (for the 3rd time cancelling) and they cancelled it for the 28th May instead of 31 May, charging me a 900 rand cancellation fee for a period of 2 days??? make sure you put everything in writing.