1 reviews | Active since Feb 2019
Horrible health club
I am so disgusted with Virgin Active, if it wasn't so close to my house I would definitely cancel my policy, the staff in the call center are rude and unwilling to help. I phoned in January to change my debit order date to the 15th of each month as I have changed jobs and my pay day is now on the 7tg of each month and I didn't want my debit orders to bounce. The consultant I spoke to gladly changed it but failed to tell me that if I change it to the 15th I will be double debited for the month of February. On the 1st of February to my surprise R950 was debited off of my account by virgin active I immediately phoned in and one of the consultants explained that because I changed it to the 15th virgin active will debit me on the 1st of February and on the 15th. If I was told that initially I would have never changed anything. It is totally disgusting a company should never be allowed to play with people's money. If there is any other gym near your house please rather join it Virgin active are a bunch of *******!!!
