Horrible feedback From management

I signed up with Virgin active 2 months ago for the new branch that is opening in fores****, I have been paying the fees however been not attending the gym as I was awaiting on the opening. Last night we where informed it was not opening on the promised date which was today, that was such a short notice. I'm however not surprised with their bad service as I received it upon opening up, Which was then handled weeks after complaining to management.<br> <br> Since they are NOT reliable i now wanted to cancel, they now want me to pay R4000 for a service they have not even rendered to me, is that insane or what. Wendy in management did not even acknowledge that there was a mistake on their side, she infact wanted me to understand their delays which i don't for a big Company as theirs. <br> <br> I just want my account cancelled and im not willing to pay R4000 for a service that is as disgusting as this. This Company is not reliable at all, and this is already the second complaint I have laid with the Company. Why would i stay another 2 years with this kind of service