Horrible experience in New to market branch

I went to New market VA early this morning, when I came in I noticed that kukho loadshedding, and usually generator is always on in such instances.At the reception kukho 4 staff members 2 standing facing counter and the other 2 on the other side, kukho register and kukho member who was busy kwi register, so I ask to Lelethu if I should proceed or not, and wathi mandingene, when I get to changing room it was dark but there already 3 ladies inside when I ask one of them said there is no generator and no explanation given to them. I went back to staff member(Lelethu) wandixelela ukuba load shedding and generator ayisebenzi, ndabuza since when, and she said it's been 3 days(that is what I heard) and she went back and continued with her colleagues. Kene came to changing and explain to us, I have raised my concerns with her and shared what I was told by her colleague. We went back to the front desk, the lady(Lelethu) explained and my issue is that she let me in with no explanation and on top of that wandinikeza the attitude infront of other members and her colleagues, when I asked for manager, I was told it's Kene who was present as well. All of this is happening in front of the manager, disrespecting, bad attitude to the member, I wondered what happened to the reputable company VA, what happened to customer service, I am paying every month 840 for my son and I, unfortunately the service from certain individuals in new market is horrible.