Horrible Experience

I canceled my membership and that of my daughters in Dec/Jan and I even got an sms that say “we are sad to see you go” I’ve called the contact center numerous times because my account still keeps being debited now I’m sitting with an apparent debt of 2000+ yet every almost every week I’m told my policy is cancelled I’m even transferred to payments and I am told this but still guys please stop harassing me and ruining my name and credit history