HORRIBLE CUSTOMER SERVICE FROM LESLIE AND THE TEAM!

<p>I have membership with Virgin ACtive. From the get go the consultant who signed me up was more interested in gettinmg me to sign up than my needs. I didnt even know that you can have a virgin active login nor did he show me around the gym. But my brother talked me into signing up for my health so thats why I signed up. I barely went to the gym so I went in to close my membership. They asked me to call their office and I did but the lady said I would have to pay R2300 to close my membership. I was mad because I had never been advised this so I told her its fine I would rather pay off the membership(THIS CALL IS RECORDED SO LISTEN TO IT!). i then went one day to go to gym and only to find out they had cancelled my membership and I was in R2300 arrears. Do u know what that does to my credit record??!! I specifically told them not to cancel it I would rather finish my contract. I then called again and spoke to Leslie and she said she will call me back and was reviewing the the matter. She never called me and I called about a week later with a follow up. She gave me an attitude and said she is still reviewing with her supervisor and that I can in the mean time go to gym and this will be sorted in 48hours. ONE WEEK LATER NO WORD FROM LESLIE OR HER VIRGIN ACTIVE TEAM!!!! I dont want to be in arrears and I specifically dont accept her bad attitude. I deal with customer service everyday and it is horrible to receive such from such a big company! No wonder gyms like Viva have a market because of your bad service! Now what is going on with my mebership? - Pearl</p>