Horrible Customer Service

I’ve been trying to change my banking details with Virgin Active for the past 3 months. Every single time I call in and talk to a consultant, they take the new banking information and I assume it has been change yet they don’t do it. The banking information which they have is no longer in use, I’ve explained this to them several times and they keep debiting the account. This is impacting my credit score and credit history negatively because it shows as an unpaid payment. On each month I’ve made payment and sent them proof of payment, yet for 3 months the funds have not been allocated. Yet they do acknowledge receipt and confirm payment. I’m unable to go to gym as my account is in arrears yet I’m paying monthly. I’ve tried to resolve this on several occasions yet I’m still not getting the assistance I need. So in essence, they keep taking payment and confirming receipt of payment without allocating them. They keep taking my new banking details yet they don’t actually update the details. My credit score has gone down and I’m still unable to go to any gym.