Horrible customer service!!

What a horrible experience. I have been a loyal Virgin Active member since 2010. My husband wanted to join in August 2018, but then they said no he can't because he was handed over to MBD for R1200 that wasn't paid back in 2008. At that time het was younger than 18 years old, and now 10 years later they are still keeping him responsible for that money. How is that even possible...? He wasn't even suppose to be a principal member he was still in High school. We agreed to settle the amount, but MBD can't even find my husband on their system???? So we cannot make the payment because we have no reference number. Ridiculously a month later, after numerous phone calls to Virgin Active and MBD they still cannot help us, now they are asking for his Dad's ID number because maybe they will find him on the system that way... A month later!!! Really? It's like they are running out of excuses. Obviously one membership less doesn't bother Virgin Active at all. Pathetic customer service from Virgin Active and MBD!!!