HORRIBLE CUSTOMER EXPERIENCE Virgin active

Virgin active waterfall is providing us with horrible customer experience. Machines break week in and out and are hardly fixed.

The greatest issue for most male members is the consistent maintenance issues of the sonar and stream rooms .it'd been over 2 months without the sonar working, we ask ourselves why we paying so much and it can't be fixed.

Another issue, are the over crowding in the Tuesday 6am classes, no control measures are in place.

Lastly, the morning class are the same Tues to Friday though the app indicates they should be different.