HORRIBLE AFTER SALES SERVICE

<p>I was referred to Virgin by my colleague for the 1 month free special for Month of July 2016. Spoke to the sales consultant and got all docs mailed to me. I queried why there was an amount on the debit order form and he confirmed that its for office use only and no money will be debited. I was skeptical and did not sign the forms or give any verbal go ahead for this contract. To my dismay 3 days later my bank account was debited, and I had to pay for the returned debit, I then cancelled whatever this was in writting and spoke to the sales consultant a few times, only to be called by Virgin Actives debt collections department and get numerous sms's and to be debited again today, 16/08/2016. To date I have no confirmation from this sales guy. Everytime I call to speak to a MNG at the Century City branch nobody is available. I need my money paid back to me and this thing cancelled. This is a HORRIBLE first time experience from an Organization of this size. </p>