********** Service

Good Day <br> <br> I signed up with virgin Active (again, after previously cancelling) on the 30/07/2015 during a promo through the Honeydew branch, I was promised that due to the promo i would receive R700,00 back from my vitality initiation fee of R1356.<br> The condition was that I had to visit the gym a minimum of 24 times over August and September. <br> the first 2 weeks of august i did not visit as i was out of the country.<br> Then once i got back it took over a month to have my card sent to the correct branch, as i wanted to join Bryanston and not Honeydew but the lady helping me said that was not a problem. as a result the first two weeks that i was going to gym i was manually logging with my ID and the staff at Bryanston helped me log a few of those so that i could qualify for the cash back.<br> through out september i was going to gym on a regular basis and around the 20/09/2015 i asked one of the consultants how many visits are reflected and she said around 22. <br> Now I find it quite annoying that after calling the call centre to confirm they tell me i don't qualify because i only visited 17 times in a month and a half.<br> I have been on and off with virgin for so long and find this disgusting.