Hopeless Active

<p>Well where to start..</p> <p> </p> <p>From joining the gym 2 years ago, only for a short while last year the gym was usable due to the aircons not working. The gym is always hot and humid. When i complained the last time the excuse was that they will build a new gym this year and they don’t want to waste money fixing the old aircons. A short time after my complaint they did fix it but it only lasted for a couple of months. i haven’t been to the gym this year yet and i thought if winter came maybe then the place will be cooler but to my disappointed and surely to others’, it’s still a massive sauna.</p> <p>So I went in last week Friday and asked to cancel my membership as i cannot keep paying for something i cannot use. I spoke to Sonja who told me that my contract will expire next month and i must pay in about R200 to cancel my membership which was no problem. And then she asked me to type a letter why i would like to cancel my contract. After i told her i had just given her the details and I’m not going home to write an essay why i would not like to be a member anymore and after a lot of frustration she said that it is fine she will help. So i gave her my card to pay and she then told me she can only use the Speed point for new clients not for payments for cancellations which is complete BS! in my eyes, then she said that they can take the money from my account the same way that they deduct my debit order every month but that didn’t work as she could not enter my details “the same details they take my debit order from" then she said that i must go withdraw money which i refused as i use my South African bank account and it cost me R60 every time i withdraw money. And i told her i have already wasted enough money on them I’m not going to waste anymore.</p> <p>She then said she can’t help me further as it is 16:30 on a Friday and their SA offices are closed and will only open on Monday again as they aren’t open over the weekends. I told her that this is fine and she promised to call me today to sort it out. And well today has come and gone and nothing! as she most probably didn’t want to help me in the first place as per my whole explanation above.</p> <p>Can someone from your company who cares, please phone me so I can cancel this contract.</p> <p> </p>