1 reviews | Active since Oct 2015
HIGHLY UPSET & DISGUSTED PREGNANT MOTHER
They refused to let me use the BABY PARKING. I understand its for moms who already have children, BUT, there was no whatsoever other available parking at the gym. They made me get back into my car and leave.<br> Its already difficult getting in & out of my car (due to the growing tummy) and this morning I had to go through more stress thanks to the manageress who has no respect at all. Expecting mothers should be treated the same way as mothers who already has children. I will NEVER recommend this gym to ANYONE. Everyone will know about this terrible service which I received.<br> <br> To the woman who complained about me using the baby parking, just remember , you might have some more children in the future, and I hope you get the same treatment and disrespect I got this morning. <br> <br> To Virgin Active, get your stuff together & create special parking for expecting mothers as well!<br> <br> And teach your manageress some manners.<br> <br> With me being in the marketing & human relations industry, I can promise you, if incidents like this keep on happening, you are / and will be losing a lot of clients & potential clients.<br> <br> Pathetic, poor & unbelievably disgusting customer service.
Thank you so much for raising these concerns with us.
On behalf of Virgin Active please accept our apology for the manner in which you were addressed.
The club General Manager, Kervin, has addressed your concern with the staff internally and feedback will be provided to you shortly as arranged.
Kindest regards
Robyn
Thank you so much for raising these concerns with us.
On behalf of Virgin Active please accept our apology for the manner in which you were addressed.
The club General Manager, Kervin, has addressed your concern with the staff internally and feedback will be provided to you shortly as arranged.
Kindest regards
Robyn
