Highly frustrating customer care and service from Virgin Active

The recent challenges with the Virgin Active App and the resultant delay in gym visits pulling through to Discovery is highly frustrating, Despite repeated attempts to get assistance from various Virgin Active admin personnel, I am still left highly disappointed at the failure to expedite an prompt, efficient resolution to this ongoing problem. I have added this feedback to the app section that asks you to rate and comment on Virgin Active products & services, but this seems to have fell on deaf ears. To date I have had no contact and have had to thus resort to this public platform to air my frustration in this regard.

NB. To add insult to injury, as a loyal client the inefficiency of this dysfunctional Virgin Active app (which often requires the user to relog into one's account repeatedly entering username and password) has now caused me equal frustration in reaching my Discovery targets and receiving my well-earned rewards. Highly frustrating customer care and service from Virgin Active (S Pillay) Disgruntled client