Highly frustrated by the lack of consistency from Virgin Active South Africa

I wish to reiterate that I do not wish to upgrade my membership to use other clubs but would like the option to access a smoothie of choice (without being treated dismissively at certain Virgin Active clubs).

Furthermore, I have raised repeatedly in my earlier correspondence the fact that the procedure regarding Virgin Active Club repairs / maintenance is highly inconsistent. It’s all well and good being stringent and “hard & fast” on Club access to claim a smoothie of choice but shouldn’t there be consistency when the Club facilities are dysfunctional or in a state of repair ?

I am a Virgin Active Waterfall Club member and have been subject to two days of no aircon (on blistering hot days I might add, Sunday 3rd Nov and Monday 4th Nov ) yet no I received no sms notification to use any alternate Club (during this customer inconvenience). Should such matters as this, not be treated with the same level of stringency and prudency as well ?

Highly frustrated by the lack of consistency from Virgin Active South Africa.

Escalations <***>