Hifing information

I joined Virgin Active in Benoni 11 months ago and was told of different options I could go for. I chose the minimum subscription of R299 pm for 24 months. I then upgraded my subscription to a higher package so I could gym in Boksburg. It was explained to me that should I want to change to a lower subscription I would go back to paying the R299pm again. Now that I want to change to the R299 subscription I'm told the tarrif has gone up to R320 which I was not made aware of. When I told them I'm unhappy about this and it was not explained to me Tshepiso tells me I can cancel my contract and pay the penalty to cancel my contract,<br> <br> I find that since they sign you they have no regard for respect towards their customers that they are working with and feel the need to express my unhappiness of how it was handled. They now tell me that if I change I'm entering a new contract and not the same one just because I upgraded.<br> <br> This is misleading information been given to clients and request this be attended to. Please assist.<br> I have never missed a payment and don't appreciate their lack of service and understanding.