Hidden Fees and Lack of Transparency: My Experience with Virgin Active

My recent experience with Virgin Active has left me disappointed and frustrated. Upon transferring my membership from another gym, I expected a seamless process. However, I was blindsided by hidden fees related to the transfer. Despite agreeing to the standard membership fee over the phone, I later discovered my account was in arrears due to an undisclosed membership transfer fee.

Transparency is crucial in any business, especially when it comes to billing. It's disappointing that Virgin Active failed to communicate these additional charges upfront. Potential members should beware and ensure they are fully informed of all fees before joining.

I urge Virgin Active to improve transparency in their billing procedures and provide clearer communication to their members. Until then, I cannot recommend Virgin Active to others.