Helpful and Honest

I emailed Brigh****er regarding cancelling my contract as I have changed medical aid and cannot afford it without the discounts, Anele called me and explained the procedure, we agreed on a date, she explained the final cost and sent confirmation in writing. Unfortunately, an extremely high direct debit (without the discount) came from my account this month even though I had confirmation my contract was cancelled. I simply emailed Anele asking for information, she got back to me extremely quickly with a realistic time for the refund. True to her word I got the full refund shortly after. She was extremely helpful and kind, even though there was a mess up with the payment I am very happy with the way it was handled and it was a pleasure dealing with Anele.<br> Thanks again!