HEADOFFICE AND SUNWARD PARK BRANCH

<p>I am so irritated with virgin active and the Sunward park branch. On the 01.07.2016 my mother spoke to Phindile at the branch. My mother went to the branch on the 01.07.2016 and 05.07.2016 trying to get my money refunded. On the 07.07.2016 I call the head office and spoke to Melisa Jacobs she logged the refund. The on the 14.07.2016 I called again and spoke to Michael and the only then did you and the Sunward park branch log a refund with head office!</p> <p> </p> <p>Virgin Active Sunward park were quick to take my money ánd offer me bad service. After a week of bad service and my membership not activated I had to seek another gym which offered me a better package and excelent service without delays.</p> <p> </p> <p>I will take this whole unpleasant situation public due to the fact that all the parties involved at Virgen active are playing around from one to anther and treating me as a customer with disrespect. I will also take this matter further to the bord of directors and report this and also contact discovery to launch a complaint against Virgen active. I might be to you as one little fish in an ocean but believe me I can swim the whole ocean if that is the your thoughts of treating the public and members. Since you were the first contact and did not do your job I request my previous email to be acted upon today</p>