DK
Delien K

1 reviews | Active since Jan 2015

15 Dec 2015, 21:55

Hazardous Equipment & Risk of Huge Injury or Death

On Tuesday the 15th of December at about 8:45 pm I was finishing with my arm workout as I only had two more exercises to do for the night...on this particular machine (Double Cable Machine) I did biceps on the lower pullies like a normal straight bar bicep curl would look like and with a weight of 40 kg, note that the capabilities of the machine on max is 65 kg of weight...fortunately the cable snapped right at the beginning of the up movement and only hit myself in the abdominal section...after the shocking experience I immediately went to the information counter and spoke to the manager on duty who I know very well namely Melissa...note that I previously had similar incidences at the Horison club and at Krugersdorp club....this time however is just too serious to leave unnoticed and therefore lunching this complaint against the Virgin Active group...we pay a monthly fee of more than R 800 and with each year another increase in fees yet the equipment stays the same and never have a proper service or replacement...I strongly feel uncomfortable and unsafe with the gym equipment and have doubts in continuing with my contracts or dealings with Virgin Active...

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Dec 2015, 13:03
Official
Hello Delien84,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the incident.

As discussed, we have called out Techno gym technicians to come and have a look at the machine and we will provide further feedback then.

Kind regards
Robyn