1 reviews | Active since May 2016

31 Aug 2016, 12:33

Harrassed over cancelled contract

<p>Never have I experienced such incompetence!! I had a contract with Virgin Active for 5 years, before cancelling in February 2016. I always payed my bills. Then suddenly they debited amounts from my banking account then reverse it a few days later. This happened a few times. Having more than 1 account, there would be insufficient funds as no debit orders were supposed to be made at that time of the month. Due to their incompetence I had to carry banking charges of about R60 each time they did this. I went to the gym in Klerksdorp and spoke to head office numerous times to have it sorted out. Now, after 7 months after cancelling my contract, they contact met stating I owe them more than R400 and I have to settle it immediately??? How did you get to that? Clearly, I am not the only person they are doing this to, as several new reviews state the exact same problems.</p> <p>Never will I ever recommend them to anyone. </p>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply31 Aug 2016, 15:21
Official

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

As discussed, your account has now been corrected.

Regards

Robyn