Harrassed over cancelled contract
<p>Never have I experienced such incompetence!! I had a contract with Virgin Active for 5 years, before cancelling in February 2016. I always payed my bills. Then suddenly they debited amounts from my banking account then reverse it a few days later. This happened a few times. Having more than 1 account, there would be insufficient funds as no debit orders were supposed to be made at that time of the month. Due to their incompetence I had to carry banking charges of about R60 each time they did this. I went to the gym in Klerksdorp and spoke to head office numerous times to have it sorted out. Now, after 7 months after cancelling my contract, they contact met stating I owe them more than R400 and I have to settle it immediately??? How did you get to that? Clearly, I am not the only person they are doing this to, as several new reviews state the exact same problems.</p> <p>Never will I ever recommend them to anyone. </p>
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As discussed, your account has now been corrected.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As discussed, your account has now been corrected.
Regards
Robyn
