Harassed by virgin active

Virgin active really needs to train consultants and managers on customer service. My husbands account has been handed over to two different debt collectors, we paid the account went to the club manager in Kimberley to sort out the account September of 2019. To date nothing has been resolved, we have not been in the gym for six months because of this hanging issue.

I am being harassed for a disputed payment, which was caused by them deducting triple the monthly payment for my account. The first payment was deducted on the 14th the other on the 15th, the payment if the 14th cannot be traced. They have been calling me everyday since January 2020, two to four times a day for something that has already been paid but no one can sort out the issues of the account which has been handed over to two debt collectors.

I would like to know which system is used at Virgin Active to contact members and also is there no complaints department to sort out issues such as ours. The consultants and club managers are unable to help. This is really frustrating, six months and a simple problem cannot be resolved. I really need this to be resolved I cannot deal with these endless calls and not being able to go to gym as a family.