kG
kate G
1 reviews | Active since Mar 2009
13 Feb 2015, 19:57
Happy Summer Bonus - Incentive not paid
I signed up for a new national membership with Virgin Active and Discovery Vitality. The September special included a R400 cash bonus by 15 January 2015, should one go to gym 18 times before 31 December 2014.<br> <br> I visited the gym more than 30 times and was messaged to say i had qualified and would be paid out my R400 bonus however i have still not been paid this money. I have been trying to take this up with discovery and they know nothing about the incentive even though it is advertised on their website at: [URL Removed]<br> <br> Very disappointment - no communication and effectively a breach of contract.
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Virgin Active South Africa's replyOfficial
16 Feb 2015, 13:10Hello kategoun,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any confusion caused.
I am sending you this email in response to your post on Hello Peter.
I have taken a look at your membership and can confirm that we have refunded you the cash back of R400.00 . The refund was paid out on the 27th January 2015.
You may forward me a bank statement as proof if you have not received the funds so that I can further investigate .
Regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any confusion caused.
I am sending you this email in response to your post on Hello Peter.
I have taken a look at your membership and can confirm that we have refunded you the cash back of R400.00 . The refund was paid out on the 27th January 2015.
You may forward me a bank statement as proof if you have not received the funds so that I can further investigate .
Regards
Robyn
Virgin Active South Africa's reply16 Feb 2015, 13:10
Official
Hello kategoun,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any confusion caused.
I am sending you this email in response to your post on Hello Peter.
I have taken a look at your membership and can confirm that we have refunded you the cash back of R400.00 . The refund was paid out on the 27th January 2015.
You may forward me a bank statement as proof if you have not received the funds so that I can further investigate .
Regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any confusion caused.
I am sending you this email in response to your post on Hello Peter.
I have taken a look at your membership and can confirm that we have refunded you the cash back of R400.00 . The refund was paid out on the 27th January 2015.
You may forward me a bank statement as proof if you have not received the funds so that I can further investigate .
Regards
Robyn