Handed over to lawyers due to staff and then when trieng to sort it out, no response or assistance.

I had a virgin active contract that had expired and went out of contract. after carrying on and not being contacted for renewal or "sales opportunity" i eventually ended up cancelling the contract due to me cancelling vitality and refusing to pay R800 and something rand. my first request was to downgrade but being told that i could not do this and i would need a new contract. a month ago i decided to join again got told that i am behind on payments and have been handed over. my number had changed in this time, but yet no e-mail or letter to my address was ever sent. this is actually a long story but i am keeping it short. i spoke to a manager...nothing... i called head office twice and no one seems to want to resolve this without paying the arrears. Why should i pay for something that i have not used and cancelled because your staff was not efficient and didnt do thier jobs properly. even headoffice hasnt gotten back to me after i have called them twice. this is unacceptable and all that you as a company wants is money. terrible!