JN
Janet N

1 reviews | Active since Feb 2015

25 Feb 2015, 12:45

Handed over account

In February 2008 I lost my identity document, then took the necessary steps in reporting it: Affidavit from SAPS and app**** for a reprint of the document.<br> <br> I received notification that someone using my ID credentials had **********ly obtained credit on my name through ABSA for a homeloan - this was later resolved with the bank and my name cleared. I later received notification from Virgin Active Clubs that I have an overdue account which I disputed as I have never joined nor app**** for membership to any fitness club in my entire life.<br> <br> On investigating the matter it transpired that the club to which I am supposedly a member of is in Johannesburg a city I have never been to. This information was then communicated with Virgin Active requesting them to investigate and cooperatively resolve the matter. I even took it upon myself to visit the nearest Club in Durban and on the system the profile doesn't have an image of the member which is direct contravention of the Club's rule as per the Rule Book [URL Removed] under Access cards. Unfortunately the matter was never resolved instead they handed over the account to their debt collectors.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Feb 2015, 14:56
Official
Hello janet.ngubane,

I have tried to touch base with you via your mobile phone but to no avail.

I am terribly sorry to learn about your experience!

Please look out for an email from me requesting some more information in order to further assist you.

I await your response.

Regards
Robyn