TM
Thomas M
1 reviews | Active since Aug 2010
22 Aug 2015, 12:41
Handed over
On the 20th of July i had an arrangement with Debbie to freeze my account and agreed that there will be freezing fees deducted on a monthly basis until my situation is sorted out. I was surprised when i receive an SMS notifying me that my account was handed over for collection. <br> <br> I would like to state on record that an agreement was reached and arrangement made but virgin active is not keeping its agreement. This is against what we agreed upon and its so frustrating.
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Virgin Active South Africa's replyOfficial
24 Aug 2015, 11:26Hello tpmatenchi,
Thank you so much for taking my call today and for allowing me the opportunity to explain the current status of your membership.
As discussed, I have noted your arrangement in relation to your payments and should you require any further assistance, please feel free to contact us again.
Kindest regards
Robyn
Thank you so much for taking my call today and for allowing me the opportunity to explain the current status of your membership.
As discussed, I have noted your arrangement in relation to your payments and should you require any further assistance, please feel free to contact us again.
Kindest regards
Robyn
Virgin Active South Africa's reply24 Aug 2015, 11:26
Official
Hello tpmatenchi,
Thank you so much for taking my call today and for allowing me the opportunity to explain the current status of your membership.
As discussed, I have noted your arrangement in relation to your payments and should you require any further assistance, please feel free to contact us again.
Kindest regards
Robyn
Thank you so much for taking my call today and for allowing me the opportunity to explain the current status of your membership.
As discussed, I have noted your arrangement in relation to your payments and should you require any further assistance, please feel free to contact us again.
Kindest regards
Robyn