HANDED MEMBERSHIP DURING INVESTIGATION CONTRACT NUMBER ***

<p>Dear Virgin Active,</p> <p> </p> <p>Last year 2016 November I missed my payment and an indian lady who she claimed she was from Cape Town (Virgin Active) called and I told her that I want to close the membership before time. She then advised me that I need to pay an amount of ~R1200 before they close it. She then asked for my bank card number of which I told her that I'm not confortable with me giving my details especially such sensitive information over the phone.</p> <p>She then said she will put my account on hold until I find Virgin Active in Port Elizabeth since I later relocated and wasn't farmi**** of the place and she didn't assist with finding right virgin active.</p> <p>Then someone called in December 2016. I told the person that an indian lady called from Cape Town and I advised her of the situation and she said my account is on hold until I find Virgin Active next to me.</p> <p>She then advised me that there's a note which says "customer doesn't have money will pay next month" and that note was from that indian lady who called at first time. I then challenged that statement because I was already being charged for December 2016 of which I asked for settlement amount in November but due to less options to pay I couldn't pay immediately. I was then told that they will look into it. They will check cellphone records and they will come back to me.</p> <p>When I was still waiting for your answers I then keep on getting harrassing calls during my sleep from MBV. Virgin Active doesn't but all they care about money.</p> <p> </p> <p>You were to easy to sell my membership to one of friends to make money before even making proper investigation.</p> <p> </p> <p>Please stop messing my record I've been paying for my accounts. </p> <p> </p> <p>Kind Regards</p> <p>Thembinkosi Mlaba</p> <p> </p>