Handed me over for an account l had cancelled

In 2014, my husband worked out of town, l was the primary caregiver for two children and was pregnant with the 3rd.

There was no way l was able to fit gym into my rushed schedule.

I called in to provide Virgin with my notice of cancellation.

To my delight l find out that instead of cancelling my account as per my request, l was handed over to a debt collector.

I have requested answers and everytime l am told that someone will get back to me. It is going months, if not years for Virgin to sort out this matter.

I have discussed the matter with the MBD so the matter is on record!

I want this matter rectified!!!!!!!!!!!!

My name is being dragged through the dust.

What's most fascinating is that l changed bank account details and even when changing debit orders my bank did not find any debit orders for Virgin - yet all of a sudden my account was no longer cancelled.

It appeared from reading complaints on the web, Virgin Active seems to be notorious for messing up people's accounts this way.

I'm done being Virgin Active's victim!!!!!

Sort out my account and clear my name!!!!!!!!!!!!!!