Gym visits not recorded....bad service

I re-joined Virgin Active and joined the Cascades branch. From the day I started gyming, my gym visits were not recorded since the salesman made a mistake on the application form and hence admin did not activate my card. I have been to the gym 8 times and out of the 8 visits, only one visit got recorded after the errors were fixed on my application. Every day I went in, I asked what is the issue and why is my card not working. You can imagine how frustrating it was. The receptionisits took my number down and promised to call me back and they didnt. I was even told my card is on another profile. I eventually called the manager. He got someone to call me to get the dates of all my visits to log them on the system. Its a week and a half later and its not recorded. Very disappointed in Virgin Active.