Gym visits not being pulled through to Discovery Vitality

I signed up Virgin Active membership with Gudani in June 2021 – membership application number ***9

I noticed that none of my gym visits were pulling through to Vitality & had escalated to Gudani on several occasions( I have the detailed proof in need)

Gudani has assured me that all my gym visits regardless of when or how they occurred( manually recorded or via access card) would eventually pull through even if backdated

Some of the initial visits were recorded manually at the gym by one of the staff in attendance

The access card is now luckily working via the scanner but is still not pulling through to Vitality

Can you please investigate & advise as I am worried that I will not get credit for my gym visits via Vitality

The debit order for the monthly gym has been going off my account – No issues