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Sheldon E

1 reviews | Active since Feb 2015

20 Feb 2015, 17:17

Gym too full and it's dirty

I've been a member of this club since the day it opened and it's sad to have seen it go downhill slowly but surely over the last couple years.<br> <br> Firstly, the gym is ridiculously full during peak times. E.g. waiting up to 40 minutes for a single bench to open and standing in line for 30 minutes waiting for a treadmill.<br> <br> Often the equipment is broken and dirty or sweaty and the air-con doesn't work. Smells like sweat in the gym and it's boiling hot.<br> <br> With the regards to free weights, there just isn't enough for the number of members this gym has. A lot of the time the weights are left all over the gym and are a struggle to find. Sure it's the members job to put the weights back but could the fitness staff at least enforce that then!<br> <br> The worst part is that the sales staff pester their members to find new people to join up, daily! Why would I tell anyone about my gym when it's so full already?!<br> This gym also regularly has a stand in the mall just down the road (The Glen) continually trying to find new members. Please Stop! YOU HAVE TOO MANY MEMBERS ALREADY!<br> <br> I've been to multiple other virgin active's and none are as full as this one.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply23 Feb 2015, 09:58
Official
Hello Bluink,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the inconvenience caused to your training session.

As discussed, I have explained that we are currently in our peak season and things should quiet down in the next 2 months or so . i have addressed your concerns with the club general manager, Thato, and he will contact you shortly with more feedback.

Kindest regards
Robyn