1 reviews | Active since Feb 2015
Gym too full and it's dirty
I've been a member of this club since the day it opened and it's sad to have seen it go downhill slowly but surely over the last couple years.<br> <br> Firstly, the gym is ridiculously full during peak times. E.g. waiting up to 40 minutes for a single bench to open and standing in line for 30 minutes waiting for a treadmill.<br> <br> Often the equipment is broken and dirty or sweaty and the air-con doesn't work. Smells like sweat in the gym and it's boiling hot.<br> <br> With the regards to free weights, there just isn't enough for the number of members this gym has. A lot of the time the weights are left all over the gym and are a struggle to find. Sure it's the members job to put the weights back but could the fitness staff at least enforce that then!<br> <br> The worst part is that the sales staff pester their members to find new people to join up, daily! Why would I tell anyone about my gym when it's so full already?!<br> This gym also regularly has a stand in the mall just down the road (The Glen) continually trying to find new members. Please Stop! YOU HAVE TOO MANY MEMBERS ALREADY!<br> <br> I've been to multiple other virgin active's and none are as full as this one.
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to your training session.
As discussed, I have explained that we are currently in our peak season and things should quiet down in the next 2 months or so . i have addressed your concerns with the club general manager, Thato, and he will contact you shortly with more feedback.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to your training session.
As discussed, I have explained that we are currently in our peak season and things should quiet down in the next 2 months or so . i have addressed your concerns with the club general manager, Thato, and he will contact you shortly with more feedback.
Kindest regards
Robyn
