SM
Sarah M

1 reviews | Active since Sept 2015

05 Sept 2016, 09:16

Gym membership cancellation

<p>I opened up a virgin active membership last year in November, in Cape Town. I did not receive a contract whatsoever, that I can read at least and understand what I was getting into. I assumed it was a gym membership and that unreasonable clauses won't apply. But that was so naive of me, and so cruel of virgin active to add a clause that says you cannot cancel your membership unless you pay 50%, which has recently been changed to 40% and to 30 % - this then again shows how ***** and dishonest virgin active is, it also shows that the clause itself is therefore not a stable clause, but a money laundering technique. I wish to inform you that I cannot afford the gym anymore, and neither do I have the money to pay the cancelation fee of 50% /40% /30% whatever the percentage is. I can barely manage to pay R320 on a monthly basis, where do I get R1248 from? I have already paid up to R3500 for not more than 10 gym visits...the last time I visited the gym was more than 7 months ago! I have called in several times to cancel the gym, but no they still want to milk me out. As a customer, I say to virgin active...I will never ever set a foot in your clubs or have any association with you, I wish to also let you know that I will tell everyone from my colleagues, to family and friends, and even the people I meet at social events and on the street that Virgin Active is nothing but a money milking company, a company that makes customers for something they cannot afford or even benefit from!</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Sept 2016, 17:05
Official

Thank you for taking my call and allowing me to work a plan that really helps you in your situation. I have emailed the details to you and cancelled your membership.
Regards,
Dave