Gym membership at Virgin Active - AVOID

Signed a 1 year contract with Virgin Active this year. Part of my package was that i was supposed to receive 30 free Kauai smoothies. I claimed 12 smoothies and the remainder of them disappeared from my profile. I logged a complaint two months ago and have heard no update after frequent follow ups. Further to this my monthly fee should be R390 and now 4 months into my contract they have just taken off R1690. When i went into the gym to complain the sales consultant told me many people are having the same issues. This is so highly unprofessional and this happened to me years ago when i cancelled my contract and Virgin Active continued to take money off my account and would not refund it. You would think a company like this which has been running for so long would have fixed these issues. After my contract is done i am cancelling it and NEVER gyming with Virgin Active again and i would highly recommend this to everyone. I have never had this experience at other gyms, only Virgin Active. Beware people - dont fall for their packages because you dont even get the things you are promised and you have to constantly deal with additional admin just to get what you are promised and to try and get your hard earned money back which they have basically just ******. HOW do they just increase the debit order form R390 to R1690?! Now i have to pay fees to reverse the debit order and put an order in place to block these debit orders. Would highly not recommend Virgin Active unless you are keen with them *****ing from you and you having to spent so much admin time rectifying their mistakes. Phone calls to head office are also not helpful because majority of the time the people on the other end do not have answers to questions either.