Gym Membership and Promises

I along with my family have been members at Virgin Active for a number of years now.<br> When my son turned 18 , I was made to pay initiation fees again and with false promises .<br> Subsequent to having to pay for him to continue using the facilities , we were promised Gym Back Packs as well as towels but they didn't have stock and we would be advised . Almost 2 years down the line and after several complaints to the person/people in charge , still nothing !! It seems to me that either the staff are hoarding these items for themselves or friends but they sure aint getting to the people who were promised them. My daughter has subsequently joined another gym group and my son is pretty much prepared to do the same as the correct manner of conducting business is not practised .